My subscription or paid features are not showing
Check the paying account, selected organization, and subscription status before trying checkout again.
Open https://account.altifigence.com/#subscription and check your subscription. Make sure you are signed in with the same email and organization used for checkout. A receipt for another account or organization does not grant access to the current one.
Check the subscription status and plan shown in Account. A pending or unsuccessful payment may not activate paid features. If checkout just completed, allow time for its confirmation to arrive, then refresh Account and reopen the product. Checkout opens on www.altifigence.com in a new window or tab. Avoid starting another checkout while the first payment is still unresolved.
Compare the feature you are trying to use with https://www.altifigence.com/pricing/. Access can depend on the product environment and feature availability as well as the subscription tier. An installed application and a paid subscription do not make every preview capability available.
If Account shows the correct active plan but the product still rejects access, contact private support through https://www.altifigence.com/en/contact/. Include the plan, account email, transaction or subscription reference, approximate payment time, and exact error. Do not send full card details, passwords, or verification codes.
Check the identity and organization first
Open Account and confirm the signed-in email and the organization that owns the subscription. A successful sign-in is separate from membership and paid feature access. A plan purchased under another account will not appear simply because the same device is used.
Avoid a duplicate purchase
Review the subscription status and any payment-provider confirmation before starting another checkout. If the purchase appears complete but access is missing, keep the order reference for a private support conversation. Do not post payment details or an invoice in Community.
Refresh the product after checking Account. If the issue remains, state which feature is unavailable and provide the approximate purchase time and a redacted status screenshot. Never send full card numbers, payment credentials, cookies or access tokens.