Report a problem with enough detail to investigate
A short reproduction, version, and redacted error message help support find the cause.
Write down what you expected to happen and what actually happened. Include the product name, application version or website address, operating system, browser, and approximate time. If a job or request identifier appears in the error, include it.
Describe the shortest sequence that reproduces the issue. For example: open a project, choose a particular command, select a file, then observe the error. State whether it happens every time and whether a smaller project produces the same result.
Before sharing screenshots or logs, remove passwords, access tokens, cookies, payment details, and private design content. Share a minimal example only when you own it or have permission to disclose it. Avoid posting account-specific billing or security details in the public community.
Send private reports through https://www.altifigence.com/en/contact/. For general workflow questions that contain no private information, use https://community.altifigence.com/. If the issue involves a pending payment, check Account first and avoid repeated checkout attempts until its status is clear.